Shipping & Delivery
Depending on stock levels in our warehouses, we could ship items in your order from both our Australian and New Zealand warehouses. If we ship your order from both warehouses, each shipment will have it’s own tracking confirmation and tracking number.
Order processing
Once your order is received you will receive an order confirmation email.For Australia
All orders received Monday to Friday before 11am are typically processed and dispatched the same day.
For New Zealand
All orders received Monday to Friday before 1pm are typically processed and dispatched the same day.
If we are experiencing a high volume of orders due to sales periods or after a long weekend, order processing may be delayed by one business day.
Shipping options & costs
Our current shipping options are specified below:| Options | Shipping Rate¹ |
|---|---|
| AU Standard Shipping | $9.95 |
| NZ Standard Shipping | $7.95 |
| Click & Collect - NZ only | FREE |
¹Please note that if your order is split(and therefore shipped from both our Australian and New Zealand warehouse)you only get charged one shippingrate.
Orders from our Australian warehouse take 1-4 business days to be delivered and orders from our New Zealand warehouse can take 3-6 days to be delivered. Rural addresses may take an extra day.
Our courier partners are Team Global Express and AU Post and we use their ‘non-signature required’ service as our standard service. This means the courier will leave your order in a safe place. If there is no safe place to leave your order, the courier will leave a card so you can arrange re-delivery.
We can deliver to PO boxes and parcel lockers.
Once your order is picked, packed and awaiting collection by our courier, you will receive a second confirmation email which includes all necessary details to track your order. If your order is split, you will receive two email confirmations.
The place to check the status of your AUSTRALIAN order(-s) is:
https://www.myteamge.com/ or https://auspost.com.au/mypost/track/search
The place to check the status of your NEW ZEALAND order(-s) is:
https://fasttracker.teamglobalexp.co.nz/ or https://www.nzpost.co.nz/tools/tracking
If you have chosen our ‘Click & Collect’ service you are welcome to collect your parcel only once you have received the second email confirmation.
Our warehouse is located at 19B Orbit Drive in Rosedale (Auckland) and open to visit from Monday to Friday from 9am to 3pm.
Please contact us for any questions on info@independentlyYou.com
